Community & Cultural Heritage

 

Pillar II: Community & Cultural Heritage

This pillar, consisting of 28 criteria, focuses on fostering a deep connection between luxury rentals and their surrounding communities and cultural heritage. It encourages properties to engage in activities such as supporting local causes, promoting responsible tourism, and sustaining cultural ecosystems. The criteria are designed to ensure that properties not only respect but actively contribute to the social and cultural fabric of their locations.

By aligning with the Sustainable Development Goals 3 (Good Health and Well-being), 8 (Decent Work and Economic Growth), 11 (Sustainable Cities and Communities), 12 (Responsible Consumption and Production), 14 (Life Below Water), 15 (Life on Land) and 17 (Partnerships for the Goals), this pillar underscores our dedication to fostering community prosperity and cultural preservation.

Topics covered in Community & Cultural Heritage

Contribution

Destination

Social

Ecosystem

Sustainable practices framework for Community & Cultural Heritage

Ref.CriteriaCompliance IndicatorRequired EssentialsRequired AdvancedRequired ExcellenceRecommended
II.1Embracing local causesMaintain a list of volunteering opportunities in the destination for Guests and/or staff (when available in destination)
II.2Purpose-led towel re-use programOffer a towel re-use program to guests when regular cleaning/towel change services are provided, with savings donated to a charity of their choice
II.3Purpose-led linen change frequency programProvide guests the option of less frequent linen change when regular cleaning/linen change services are provided, with savings donated to a charity of their choice
II.4Carbon emission offsetsCompensate a share or the entire annual carbon emissions by purchasing certified carbon offsets
II.5Active support to communities and sustainability projectsAllocate a share of revenue back into the community or in local/regional/global sustainability projects, specifying the percentage or yearly revenue and project names
II.6Responsible tourism activitiesDo not promote tours or activities involving the use of wild animals, excluding conservation programs
II.7Promotion of eco-friendly activitiesClearly identify and primarily promote eco-friendly and/or low-footprint activities as well as nearby parks, and nature conservation areas in the destination
II.8Eco-friendly transportation optionsWhen the destination has clear bicycle lanes, offer bicycle rental and/or electric bicycle charging stations and/or promote the use of alternative transport means when available in destination
II.9Suporting locally owned and operated businessesProvide guests with tours and activities organized by local guides and businesses
II.10Visitor etiquette and local customsProvide guests with information regarding visitors' etiquette and customs in the destination
II.11Cultural informationProvide guests with information on local artisans, heritage, and culture
II.12Monitoring guests satisfactionAllow guests the opportunity to review the property, with questions that will include sustainable practices
II.13Impact leaderAssign one staff member as the impact leader responsible for measuring and reporting performances and progress
II.14Wheelchair accessible or fully PRM-friendlyProvide wheelchair accessibility or be fully suitable for Persons with Reduced Mobility (PRM)
II.15Sustainable decorationUse plants in pots for decoration, replacing cut and/or plastic flowers and plants
II.16Local partnerships & synergiesCooperate with local tourism business and/or public offices to increase awareness and create common strategies, plan and practices
II.17Eco-friendly cleaningUse 100% natural and/or eco-friendly cleaning products
II.18Fair trade or local coffee, tea, and chocolateSource coffee, tea, and chocolate from fair trade suppliers or local producers, depending on destinations
II.19Non-polluting laundryUse 100% natural and non-polluting washing products (for in-house and/or contracted laundry services)
II.20Transparency in food sourcingWhen cooking services or a pre-stocking list are provided, indicate when ingredients are organic and/or homemade and/or locally produced with storytelling about local suppliers such as farmers, fishermen and butchers.
II.21Food waste policy and awarenessImplement a food waste policy and staff training as well as provide information to guests to raise awareness
II.22Marine life-friendly sun protectionProvide information and suggest alternatives to guests regarding harmful sun protection creams and give guidance on choosing alternative brands in your welcome guide or supply sun creams at the property
II.23Sustainable decorationUse a combined minimum of 70% of sustainable and/or locally-made and/or upcycled and/or second-hand and/or planet-friendly items for decoration and soft furnishings
II.24Seasonal fruits & vegetablesWhen meals are provided, exclusively offer seasonal fruits & vegetables to guests and provide knowledge and awareness on seasonality
II.25Supporting local artistSome of local artists artwork are part of the decoration or are temporary displayed,with the artists' bio
II.26Chemical-free swimming pool filtersUse non-chemical processes for swimming pool filters (salt, ionic copper, ozone filtering systems)
II.27Preservation of local design styleThe property overall design follows the local style to preserve the architectural heritage
II.28Local building materialsUse a minimum of 50% of local building materials (country-based accepted), replacing imported materials
QALIA Framework V2.1 January 2024
Ref.CriteriaCompliance IndicatorRequired EssentialsRequired AdvancedRequired ExcellenceRecommended
II.1Embracing local causesMaintain a list of volunteering opportunities in tde destination for Guests and/or staff (when available in destination)
II.2Purpose-led towel re-use programOffer a towel re-use program to guests when regular cleaning/towel change services are provided, witd savings donated to a charity of tdeir choice
II.3Purpose-led linen change frequency programProvide guests the option of less frequent linen change when regular cleaning/linen change services are provided, with savings donated to a charity of their choice
II.4Carbon emission offsetsCompensate a share or the entire annual carbon emissions by purchasing certified carbon offsets
II.5Active support to communities and sustainability projectsAllocate a share of revenue back into the community or in local/regional/global sustainability projects, specifying the percentage or yearly revenue and project names
II.6Responsible tourism activitiesDo not promote tours or activities involving the use of wild animals, excluding conservation programs
II.7Promotion of eco-friendly activitiesClearly identify and primarily promote eco-friendly and/or low-footprint activities as well as nearby parks, and nature conservation areas in the destination
II.8Eco-friendly transportation optionsWhen the destination has clear bicycle lanes, offer bicycle rental and/or electric bicycle charging stations and/or promote the use of alternative transport means when available in destination
II.9Suporting locally owned and operated businessesProvide guests with tours and activities organized by local guides and businesses
II.10Visitor etiquette and local customsProvide guests with information regarding visitors' etiquette and customs in the destination
II.11Cultural informationProvide guests with information on local artisans, heritage, and culture
II.12Monitoring guests satisfactionAllow guests the opportunity to review the property, with questions that will include sustainable practices
II.13Impact leaderAssign one staff member as the impact leader responsible for measuring and reporting performances and progress
II.14Wheelchair accessible or fully PRM-friendlyProvide wheelchair accessibility or be fully suitable for Persons with Reduced Mobility (PRM)
II.15Sustainable decorationUse plants in pots for decoration, replacing cut and/or plastic flowers and plants
II.16Local partnerships & synergiesCooperate with local tourism business and/or public offices to increase awareness and create common strategies, plan and practices
II.17Eco-friendly cleaningUse 100% natural and/or eco-friendly cleaning products
II.18Fair trade or local coffee, tea, and chocolateSource coffee, tea, and chocolate from fair trade suppliers or local producers, depending on destinations
II.19Non-polluting laundryUse 100% natural and non-polluting washing products (for in-house and/or contracted laundry services)
II.20Transparency in food sourcingWhen cooking services or a pre-stocking list are provided, indicate when ingredients are organic and/or homemade and/or locally produced with storytelling about local suppliers such as farmers, fishermen and butchers.
II.21Food waste policy and awarenessImplement a food waste policy and staff training as well as provide information to guests to raise awareness
II.22Marine life-friendly sun protectionProvide information and suggest alternatives to guests regarding harmful sun protection creams and give guidance on choosing alternative brands in your welcome guide or supply sun creams at the property
II.23Sustainable decorationUse a combined minimum of 70% of sustainable and/or locally-made and/or upcycled and/or second-hand and/or planet-friendly items for decoration and soft furnishings
II.24Seasonal fruits & vegetablesWhen meals are provided, exclusively offer seasonal fruits & vegetables to guests and provide knowledge and awareness on seasonality
II.25Supporting local artistSome of local artists artwork are part of the decoration or are temporary displayed,with the artists' bio
II.26Chemical-free swimming pool filtersUse non-chemical processes for swimming pool filters (salt, ionic copper, ozone filtering systems)
II.27Preservation of local design styleThe property overall design follows the local style to preserve the architectural heritage
II.28Local building materialsUse a minimum of 50% of local building materials (country-based accepted), replacing imported materials

Get in touch!

It all starts with a conversation when we will be happy to share our views and how our partnership with your property will work.

Email Us
  • Marc Ribail (CEO):
    marc@qalia.org
  • Sander van de Riet (Asia office):
    sander@qalia.org
Call Us
WhatsApp contacts

  • Marc Ribail:
    +33 (0) 7 50 02 11 03
  • Sander van de Riet:
    +852 6011 1081
Meet with Us
Please see our Contact page to meet with us during the 2023 & 2024 conferences